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Shipping Note:
When we receive your order, we process it for shipping using
UPS Regular Ground service unless you have specified 2-Day (Blue Label)
or One-Day (Red Label). Orders received by 2:00 PM
Eastern Time are shipped the same day. If items on your order are
"out of stock", we will contact via phone or email.
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Contact Information
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SailingGear.Com
Ph: 888-380-7245 |
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About SailingGear.Com
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SailingGear.Com is owned and operated by sailors. We sail year round in
venues such as Key West Race Week and the Yukon NOOD Regattas (National
Offshore One-Design) and we cruise in the waters of the Northeast US and the
Caribbean. WE KNOW SAILING AND WE KNOW OUR PRODUCTS.
Our primary goal is to assure that you get the right product for the kind
of boating that you do. And to make sure that you get it for a fair price.
We are here to help you make the right decision about your sailing gear.
Please call us and let us put our extensive "on-the-water" experience to
work for you.
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Returns
and Exchanges
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Returns
Returns will be accepted for any reason whatsoever (size, color, etc.)
within 30 days of the original purchase date. Merchandise must be
in original, new condition and still have the tags and packaging so that
it may be restocked and resold. All returns require a return
authorization number (see below).
Shipping Charges on Returns
It is the responsibility of the purchaser to pay for return shipping.
However, in the event that the return is necessary because of an error
on our part, we will gladly pay the return shipping.
Full returns (all items returned):
On any transaction where SailingGear.Com provided free shipping, the cost
of the original shipping to the purchaser will be deducted from the
amount of the credit due.
Partial Returns (some items returned):
On any transaction where SailingGear.Com provided free shipping, the cost
of the original shipping to the purchaser will be deducted from the
amount of the credit due when the balance on the items retained by the
purchaser is less than $50.00.Please contact us at
or 888-380-7245 for a return authorization number prior
to returning any merchandise. For your security and for tracking
purposes, we highly recommend that you use UPS or other insured carrier.
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Exchanges
Exchanges will be accepted for any reason whatsoever (size, color, etc.)
within 30 days of the original purchase date. Merchandise must be in
original, new condition and still have the tags and packaging so that it
may be restocked and resold. It is the responsibility of the purchaser to
pay return shipping on exchanges. However, in the event that the exchange is
necessary because of an error on our part, we will gladly pay the return
shipping.
Please contact us at or 888-380-7245 for
a return authorization number prior to returning any merchandise. For your
security and for tracking purposes, we highly recommend that you use UPS or
other insured carrier.
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Shipping
Process
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When we receive your order, we process it it for shipping using UPS
Regular Ground service unless you have specified 2-Day (Blue Label) or
One-Day (Red Label). Orders received by 2:00 PM Eastern Time are shipped
the same day. If items on your order are "out of stock", we will contact
via phone or email.
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Manufacturers Lifetime Guarantee
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Douglas Gill and Henri Lloyd guarantee all of their products
against defects in materials and workmanship for the lifetime of the
product. In the unlikely event that you should experience a problem with a
piece of their gear, you can contact the manufacturer's Customer Service
Department to arrange the return of the product. If, after inspection,
the product is found to be defective, except from fair wear and tear during
the natural life of the garment, the manufacturer will repair or replace it
at their discretion, free of charge.
Gill Customer Service
1025 Parkway Industrial Park Drive
Buford, GA 30518
Tel 770-945-0564 or 800-822-6504
Fax 770-831-3663
Email: contact@gillna.com
Henri Lloyd North America Inc
250 Hembree Park Drive
Suite 118
Roswell GA 30076
Tel 800 661 5696
Fax 770 753 9956
Email:
customerservice@henrilloydusa.com
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Care and Repair
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Regular washing of your garment will help prolong its life - providing the
washing instructions are followed. It is important to avoid using
biological detergents on waterproof clothing. Drip-dry only, unless
instructions state otherwise.
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Security
and Privacy
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As a consumer, you should be aware of 2 important aspects of Internet
security. The first, (security) relates to the safety of your personal
information, such as credit card information, from access by third parties.
The second, (privacy), relates to how we at SailingGear.Com handle the
personal information which you provide to us when you place your order.
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Security
The people at SailingGear.Com have taken several measures to assure that
your Internet transactions are as safe as possible. We honestly believe that
Internet commerce is one of the safest ways that you can purchase
merchandise. Our catalog utilizes the industry standard security protocol
known as SSL (Secure Sockets Layer) which allows our website to securely
communicate with secure browsers such as Netscape and Microsoft Internet
Explorer. These browsers encrypt your private information so that it is
extremely difficult for any third party to decode. You actually enter our
secure area only when you start the checkout process. You can tell that you
are in a secure area because the URL changes from "http", (HyperText
Transfer Protocol) to "https", (HyperText Transfer Protocol with SSL).
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Privacy
In the course of taking your online order, we collect several pieces of
information from you. We collect your name, address, phone number and email
address. We also collect your credit card number. For privacy and security
reasons, we do not sell, trade or otherwise distribute your personal
information in whole or in any part for any reason whatsoever.
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Thanks for your business!
Michael Glover
President
SailingGear.Com
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