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GEAR BY TYPE

  JACKETS / SMOCKS
  TROUSERS / PANTS
  RACE COLLECTION
  DRYSUITS / WETSUITS
  THERMAL / FLEECE
  PERFORMANCE / TECHNICAL
  LIFESTYLE / CREW GEAR
  GLOVES
  HEADWEAR
  SHOES / BOOTS

OTHER GEAR

  WATCHES / SUNGLASSES
  GEAR BAGS / LUGGAGE
  PFDs / SAFETY / TOOLS

GEAR BY USE

  OCEAN / OFFSHORE
  COASTAL / INSHORE
  DINGHY GEAR
  WOMEN'S GEAR 
  JUNIOR GEAR
  WARMWEAR
  LIFESTYLE - CREW GEAR

SERVICE & SUPPORT

  SERVICE - SHIPPING
  SIZING
  BUYERS GUIDE

  HOME

 

FABRIC AND
GARMENT GUIDES

Click here to access the
Gill Fabric Rating System
PDF File

Click here to access the
Gill What To Wear Guide
PDF File

Free Ground Shipping
All Orders Over $100

BUYERS GUIDE
click here

 

 

 

Customer Service

About SailingGear.Com Returns and Exchanges Shipping Process
Manufacturer's Warranty Care and Repair Security and Privacy

Shipping Note: When we receive your order, we process it for shipping using Regular Ground service unless you have specified UPS 2-Day (Blue Label) or UPS One-Day (Red Label). Orders received by 2:00 PM Eastern Time are shipped the same day. If items on your order are "out of stock", we will contact you via phone or email.

SHIPPING RATES

Ground Shipping (4-7 Days) - Continental US Only $0-50.00 $8.95
  $50.01-100.00 $10.95
  over $100.00 FREE
     
UPS Blue Label (2 Day) - Continental US Only all orders $29.95
     
UPS Red Label (Next Day) - Continental US Only all orders $44.95
     
 

Contact Information

SailingGear.Com
Email: gearshop@sailinggear.com
 

About SailingGear.Com

SailingGear.Com is owned and operated by sailors. We sail year round in venues such as Key West Race Week and the NOOD Regattas (National Offshore One-Design) and we cruise in the waters of the Northeast US and the Caribbean. WE KNOW SAILING AND WE KNOW OUR PRODUCTS.

Our primary goal is to assure that you get the right product for the kind of boating that you do. And to make sure that you get it for a fair price. We are here to help you make the right decision about your sailing gear. Please call us and let us put our extensive "on-the-water" experience to work for you.

 

Returns and Exchanges

Returns
Returns will be accepted for any reason whatsoever (size, color, etc.) within 30 days of the original purchase date. Merchandise must be in original, new condition and still have the tags and packaging so that it may be restocked and resold. All returns require a return authorization number (see below).
Shipping Charges on Returns

It is the responsibility of the purchaser to pay for return shipping. However, in the event that the return is necessary because of an error on our part, we will gladly pay the return shipping. 
Full returns (all items returned):
On any transaction where SailingGear.Com provided free shipping, the cost of the original shipping to the purchaser will be deducted from the amount of the credit due.
Partial Returns (some items returned):
On any transaction where SailingGear.Com provided free shipping, the cost of the original shipping to the purchaser will be deducted from the amount of the credit due when the balance on the items retained by the purchaser is less than $100.00.

Please contact us at gearshop@sailinggear.com for a return authorization number prior to returning any merchandise. For your security and for tracking purposes, we highly recommend that you use UPS or other insured carrier.


Exchanges

Exchanges will be accepted for any reason whatsoever (size, color, etc.) within 30 days of the original purchase date. Merchandise must be in original, new condition and still have the tags and packaging so that it may be restocked and resold. It is the responsibility of the purchaser to pay return shipping on exchanges. However, in the event that the exchange is necessary because of an error on our part, we will gladly pay the return shipping. 

Please contact us at gearshop@sailinggear.com for a return authorization number prior to returning any merchandise. For your security and for tracking purposes, we highly recommend that you use UPS or other insured carrier.
 

Shipping Process

When we receive your order, we process it it for shipping using UPS Regular Ground service unless you have specified 2-Day (Blue Label) or One-Day (Red Label). Orders received by 2:00 PM Eastern Time are shipped the same day. If items on your order are "out of stock", we will contact via phone or email.
 

Manufacturers Lifetime Guarantee

Douglas Gill guarantees all of their products against defects in materials and workmanship for the lifetime of the product. In the unlikely event that you should experience a problem with a piece of their gear, you can contact the manufacturer's Customer Service Department to arrange the return of the product. If,  after inspection, the product is found to be defective, except from fair wear and tear during the natural life of the garment, the manufacturer will repair or replace it at their discretion, free of charge.


Gill Customer Service

1025 Parkway Industrial Park Drive
Buford, GA 30518
Tel 770-945-0564 or 800-822-6504
Fax 770-831-3663
Email: contact@gillna.com

 

Care and Repair

Regular washing of your garment will help prolong its life - providing the washing instructions are followed. It is important to avoid using biological detergents on waterproof clothing. Drip-dry only, unless instructions state otherwise.
 

Security and Privacy

As a consumer, you should be aware of 2 important aspects of Internet security. The first, (security) relates to the safety of your personal information, such as credit card information, from access by third parties. The second, (privacy), relates to how we at SailingGear.Com handle the personal information which you provide to us when you place your order.
Security
The people at SailingGear.Com have taken several measures to assure that your Internet transactions are as safe as possible. We honestly believe that Internet commerce is one of the safest ways that you can purchase merchandise. Our catalog utilizes the industry standard security protocol known as SSL (Secure Sockets Layer) which allows our website to securely communicate with secure browsers such as Netscape and Microsoft Internet Explorer. These browsers encrypt your private information so that it is extremely difficult for any third party to decode. You actually enter our secure area only when you start the checkout process. You can tell that you are in a secure area because the URL changes from "http", (HyperText Transfer Protocol) to "https", (HyperText Transfer Protocol with SSL).
Privacy
In the course of taking your online order, we collect several pieces of information from you. We collect your name, address, phone number and email address. We also collect your credit card number. For privacy and security reasons, we do not sell, trade or otherwise distribute your personal information in whole or in any part for any reason whatsoever.

Thanks for your business!
Michael Glover
President
SailingGear.Com

SailingGear.Com       Atlanta, Georgia

JACKETS  |  TROUSERS  |  DRY/WETSUITS  |  THERMAL  |  PERFORMANCE  |  LIFESTYLE  |  GLOVES  |  FOOTWEAR
WATCHES/SUNGLASSES  |  GEAR BAGS/LUGGAGE  |  PFDs / SAFETY